FAQs

How long does shipping take?

Orders are typically processed within 1–3 working days.

Estimated delivery times are:

• UK: 2–5 working days
  
• International: 5–14 working days (depending on destination)
  

Please note that delivery times are estimates and may be affected by external factors such as customs delays or peak periods.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Any applicable fees will be clearly shown before you complete your purchase.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive an email with tracking details (where available).

What is your returns policy?

You have the right to return items within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
  
• All original tags and packaging must be included
  

For hygiene reasons, certain items (such as underwear or swimwear) may be non-returnable unless faulty.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How do I start a return?

Please contact us via our support email with your order number and reason for return. We’ll provide you with return instructions.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 working days. Refunds will be issued to the original payment method used at checkout.

What if my item is faulty or incorrect?

If you receive a faulty or incorrect item, please contact us as soon as possible with photos and your order number. We’ll arrange a replacement or refund at no extra cost.

Can I cancel or change my order?

Orders can only be cancelled or changed before they are dispatched. Once an order has been shipped, it cannot be modified.

Do you ship internationally?

Yes, we ship internationally. Customers are responsible for any customs duties, taxes, or import charges that may apply in their country.

How should I care for my garments?

Care instructions are provided on each product label. To maintain quality and longevity, we recommend following these instructions carefully.

How can I contact you?

If you have any questions or need support, please contact us via our website contact form below or email. We aim to respond within 24–48 working hours.